We care about the needs and expectations of local communities everywhere we operate and support solutions that are responsive to individual community needs. Moreover, Respecting human rights and protecting workplace rights are fundamental to our company culture and crucial for a sustainable business. Therefore, our goal is to provide a fair and safe work environment for employees while providing strong support for personal and professional development. 


CCI operates in 10 countries with more than 10,000 employees. The basis of the CCI Human Resources Policy is to attract, employ and develop a labor force that will ensure superior growth. CCI aims to provide its employees with an environment of trust and the possibility for personal career development through self-improvement. CCI respects universal human rights and believes in diversity. CCI provides equal rights and equal opportunities for all employees, regardless of their religion, language, race or gender.

As CCI we encourage our employees to promote and improve their personal abilities. We are proud to have employees from all religions, races, sexes and cultures. We assess our employees according to their job description and performances while providing equal opportunities and fair working conditions.

We support our employees to continually develop themselves and we create opportunities to increase their skills and knowledge.

In our workplace we are guided by our Code of Ethics. The Code of Ethics defines the values that CCI strives to protect, its responsibilities to employees and to the public and the employees’ responsibilities to CCI. It holds in all geographies where CCI operates.

Please click here to see the additional information required by BIST Sustainability Index. 

Employee Rights

Human rights policies and implementations are another major part of the high performance shown in human resources processes. CCI assesses the principles of the Universal Declaration of Human Rights as well as the United Nations Global Compact signed as a basis for its human resources policy. Respect for human rights is critically important in order to support our company’s commitment to working in a sensitive way.

As a confirmation of this commitment, TCCC adopted the Declaration of Human Rights (HRS) and Workplace Rights Policy (WRP) in 2007. At CCI, we have applied a human resources management model consistent with “Workplace Rights Policy” since 2007, in order to fully accomodate human and workplace rights, one of the key priorities of Vision 2020, our corporate values, and sustainable strategy, and to make our workplace more ethical, trusted, respectful of human rights and harmonized.

Workplace Rights Policy

Respect for human rights, an important part of CCI’s commitment, is guaranteed under the Workplace Rights Commitment, which focuses on developing workplaces that are transparent and inclusive regarding human rights. We have divided our policy into 8 main areas:

• Freedom of Association & Collective Bargaining
• Forced Labor
• Child Labor
• Discrimination
• Work Hours and Wages
• Safe and Healthy Working Place
• Workplace Security
• Community and Stakeholders Engagement

Please click here to see CCI's Workplace Right Policy.

Occupational Health and Safety

Occupational Health & Safety

In accordance with our sustainability strategy, occupational health and safety systems were established in all of our plants in order to protect the health of our employees and provide them with a safe workplace. Throughout our operations, changing and improving occupational health and safety priorities are followed within the guidelines of the Coca-Cola Occupational Health and Safety System (TCCOSH). In addition, implementations as part of OHSAS 18001 Management System and occupational health and safety requirements are periodically reviewed and evaluated by the Health and Safety Committee. Together with these implementations occupational health and safety issues are handled within the context of collective bargaining agreements signed with unions.

In Turkey, Kazakhstan and Azerbaijan, there is a total of 20 active occupational health and safety committees. 310 employees work in these committees, including 52 employee representatives. In 2012, all of our plants and offices in Turkey are audited. During the audits, while management offices, storage, delivery areas and processes, building equipment and installations, facility management, technical maintenance operations and related records and documentation were examined, critical processes and examples of occupational health and safety management and operational control implementations were determined. Additionally, all of our plants are audited annually by TSE OHSAS 18001 and biennially by TCCC KORE EOSH. As a result, CCI occupational health and safety processes are audited by both an independent accredited company and TCCC. 

Employee Health and Working Environment

Within CCI, the health of employees is extremely important. We try to provide employees with a safe and healthy working environment, while taking a proactive approach to potential health risks. With this understanding, health studies are executed in line with annual plans. During the hiring process, our prospective employees undergo a physical examination, Hepatitis-B screening, and preventive vaccinations. Hepatitis-B carriers are subject to yearly checks. Furthermore, every year, in order to guard against high rates of contagious flu infection, flu vaccines are routinely available.

In addition to eye examinations that are given yearly to inform and protect personnel who spend extended periods in traffic or work with display screen equipment, our warehouse, cleaning, technical service, and kitchen personnel are provided with a hand hygiene analysis and lung x-rays once every 6 months. Furthermore, in order to track potential hearing problems due to high noise levels, we perform hearing tests every year for our forklift drivers.

Providing weekly laboratory visits, we perform diagnostic checks on personnel with chronic illnesses and suggest suitable treatment choices. People with suspected illnesses are also tested. In addition, each year, we conduct several trainings regarding ergonomics, hygiene, and personal protection equipment, which we believe make a major contributor to the health of employees and their work safety.


CCI Inventors Work, the Environment Wins

Innovation Competition

Coca-Cola İçecek, being the first company in Turkey to have reported its non-financial performance and corporate social responsibility activities as per international standards, through the “Innovation Competition” aims to spread innovation culture and increase environmental awareness among its employees as well as acknowledging and rewarding innovative employees.

Innovation Competition

In the Fourth CCI Innovation Competition in 2012, numerous projects competed, with 22 qualifying as finalists. The finalists were evaluated by a jury consisting of CCI Turkey department directors and plant managers on the criteria of creativity, benefit, cost and feasibility. One “innovation” project and two “replication” projects were selected as winners. First prize in the Innovation category went to Ahmet Murat for his project, “Tetrapak Packing Line Glue Throwing System.” First prize in the Replication category was shared by Serkan Ersoy, Murat Arslan, İrfan Bulut and Nadir Şık from the Mahmudiye factory for their “Alteration of Bottom Design” project and Erkan Toros and Muhammed Karakaş from Elazığ Plant for their “Increasing CO2 Efficiency” project. 


CCI is a global company that strives to remain in line with local needs and expectations. Doing business in ten countries across a consumer base of more than 360 million people requires us to understand and respect local outlooks. Our continuous dialogue with our stakeholders is the main driver of our community investments.

Coca-Cola products are manufactured locally, thereby creating thousands of jobs directly and indirectly for local communities. As such, our business has a significant and positive economic impact on the local economies and communities where we operate. In addition, we are concerned with, and driven to act on, other local community issues such as social and ecological concerns. Following are some of the actions we take to support our local communities:

• We directly contribute to the economic growth of the markets where we operate by contracting with local suppliers and vendors and through our local hiring practices.

• We establish platforms for dialogue with members and representatives of our local communities.

• We support the welfare of local communities and national societies at large by contributing to programs that focus on environmental and resource protection, health, active lifestyle, education, youth development and disaster relief.

• We support our employees in community contribution programs by encouraging employee volunteerism.

CCI’s Economic Impact Research

In the context of the global economic crisis still ongoing as of 2010, CCI aimed to measure the impact of the Coca-Cola System on Turkey’s economy. A working group consisting of faculty members from Boğaziçi University and Middle East Technical University as well as executives of CCI concluded that the multiplier effect of CCI on employment is 10. In other words, for every job created by CCI, ten more are created as a result. In 2013, similar research will be conducted in Jordan.

CCI Pakistan and WWF Collaborate Under the PAANI Project to Improve Access to Safe Drinking Water in Pakistan

CCI Pakistan and World Wide Fund for Nature-Pakistan (WWF-Pakistan), part of the WWF global network, had signed a Memorandum of Understanding in 2015 under which both organizations have been working jointly under the PAANI project to improve access to safe drinking water in Pakistan. The project facilitates water stewardship at corporate and community levels and increases CCI Pakistan’s social contribution regarding the effective use of water resources.

PAANI is carried out in target sites selected based on clean water shortage, needs of the communities and their willing participation. The WWF identifies the sites for the installation of the plants and coordinates the community reach activities. As of June 2016, 9 water filtration plants have been installed at different sites by CCBPL and WWF, which have so far provided 3,433,784 liters of safe drinking water to marginalized communities. In addition, 6 more plants are planned to be set up by the end of 2016, bringing the total number of running plants to 15.  

The plant installations are accompanied by community awareness and mobilization activities. Local communities at the plant sites are mobilized for the empowerment of women and capacity building regarding clean drinking water operations; and to promote the concept of water stewardship. So far, 33 community awareness activities have been realized that accompanied the plant openings. The PAANI project is expected overall to help develop sustainable models for the provision of clean drinking water to marginalized communities that are best suited to local needs.

Life Plus Foundation and Life Plus Youth Program

The Life Plus Youth Program, carried out in collaboration with Coca-Cola Life Plus Foundation, The United Nations Development Program, and The Origin of Living Foundation (YADA) provided support to six projects in six cities in 2012. The projects are carried out by young people between the ages of 18 and 30 and implemented under umbrella topics such as the promotion of renewable energy sources, protection of water resources, waste management and sustainable use of forests. The program is the first and only civil society initiative in Turkey which supports young people who contribute to solving social problems with their own projects.

Sweetgums Revival- Muğla/Köyceğiz

The project aims to ensure the ecological integrity of the Köyceğiz Sweetgum Forest by creating forest corridors between dispersed forest segments. Additionally, the project seeks to strengthen the local community’s willingness to protect forests by introducing more eco-friendly alternatives of livelihood such as eco-tourism.

Environment-Friendly Earthworms- Izmir/Menemen

Gediz Valley is one of the most fertile lands in the world, yet it is threatened by water depletion and excessive use of chemicals. The project aims to reduce chemical pollution in the Gediz River by introducing a technique known as vermin compost to local farmers. The Vermin Compost Producers Network was established to support farmers who are willing to use this environmentally friendly farming technique.

Songbirds in Halep Pine Forests- Adana/Yumurtalık

The project aims to protect the Halep Pine Forest by introducing biological measures such as encouraging the reproduction of songbirds – which are natural consumers of the Halep pine trees – to combat destructive pine processionary caterpillars.

Let the Tortum Cascade; Let Nature be Restored- Erzurum/Tortum, Uzundere

The project aims to promote the region's ecological sustainability by initiating ecological tourism activities, mobilizing organizations (local administrations, public, and non-governmental), and raising public awareness of the issue both locally and internationally.

Some of the Supported Projects

Blood Donations- Turkey

CCI employees in various plants donated more than 300 units of blood in 2012.

My Health Project- Turkey

Classes on breast cancer and family planning were given to women in the village of Derekızık in a project conducted jointly with the Provincial Health Directorate.

Spouses Club- Turkey

A volunteer social club that welcomes employees’ spouses established at the CCI plant in Bursa continued to support local people in need.

Supporting Disabled Children- Jordan

On the International Day for the Disabled, employees in Jordan sponsored a ceremony for disabled children at The Higher Council for Affairs for Persons with Disabilities in July 2012.

Every Drop Matters for Human Health- Kazakhstan

Lack of access to safe drinking water and sanitation in rural areas of Arshaly, Kazakhstan, is a serious problem for the region. Due to lack of sterile water, 90% of the region’s adult population suffers from dental diseases. This project is aimed at improving human health through access to clean drinking water and sanitation services in pilot areas, increasing awareness of health & hygiene at local levels, and supporting the exchange of information regarding this issue. In 2012, the project resulted in the testing of 35 drinking water resources in 16 rural districts and the training of 64 volunteers in 16 rural districts of the Arshaly region.

Caspian Green Pack- Kazakhstan

Access to drinking water, water management, water supply and sanitation are at the top of the agenda for Kazakhstan. Development of up-to-date educational resources that target not mere knowledge transmission but also development of education for sustainable development skills and competences of teachers and students is one of the key undertakings to promote environmental education in Kazakhstan. In this sense, “Caspian Green Pack” is an instrument of public awareness and environmental education on water and water-related issues in the Caspian Sea region of Kazakhstan.

CCI Community Champion Awards Program

CCI initiated the Community Champions Awards Program over the entire operating group in 2010, in order to reward employees who undertake and support initiatives that contribute to society and the environment, and who encourage other employees and shareholders to this end. Many employees from Kazakhstan, Turkey, Kyrgyzstan, Pakistan and Jordan participate in the competition with projects and activities aimed at social issues, using their own resources. Then these projects were evaluated and the most successful projects are awarded.

Within the scope of the program in 2012, as many as 1,149 voters from eight countries participated in online voting. The most successful 10 projects of 2012 among 20 applications were chosen to compete in a final round. Seher Boyrazoğlu from Azerbaijan won first prize, Aslıhan Başarık of Turkey won second prize and Arsalan Rauf of Pakistan won the third prize.