SUSTAINABILITY REPORT 2018

CONSUMER WELL-BEING

While we offer our consumers a wide range of products fit for every lifestyle and occasion, product safety and quality remain our priority. We aim to meet the ever-evolving preferences of our consumers and provide more choices in our beverage portfolio with a “total beverage” mindset. We provide affordable, ready, innovative products for all occasions.

Product Safety and Quality

Goals and Commitments

*** You can check the table by scrolling to the right

Priority Areas 2018 Goals Performance in 2018 Status 2019 Goals
Product safety and quality To continue to have zero major findings in food safety and quality audits. Zero unconformity in food safety and quality audits. Achieved
  • To continue to have zero major findings in food safety and quality audits.

At CCI, we conduct bottling operations in 26 plants throughout 10 countries. The sustainability of our business lies first and foremost in the excellence of these operations. KORE (The Coca-Cola Operating Requirements), the set of operating requirements in The Coca-Cola System, forms our main reference point in managing food safety and quality, environment, and health and safety performances in our plants. Annual KORE audits and assessments are carried out in each plant by TCCC’s internal auditors to ensure our compliance with the requirements as well as possession of relevant and applicable certifications and engagement with approved excellence programs. Please refer to “Management Systems Standards and Principles” in Performance Indicators section of the report for an explanation of compliance with regards to internal policies, external standards and principles.

External Audits

External audits conducted in our plants verify our compliance with the necessary standards. Our up-to-date list of standards’ compliance and verification by the end of reporting period is as follows:

Quality, Environment, Health & Safety and Food Quality

All our plants in 10 operating countries have ISO 9001, ISO 14001, OHSAS 18001 and FSSC 22000 certification.

Energy and GHG

All our plants, sales operations facilities and offices in Turkey are certified with ISO 50001 Energy Management and ISO 14064 Greenhouse Gases Standards. Our HQ Building in Turkey has the LEED Gold Certificate. Our Burundai Plant in Kazakhstan, Bishkek in Kyrgyzstan and Lahore in Pakistan also have the ISO 50001 certification.

Food Packaging

All our plants that produce preforms hold PAS 223 Packaging certificates.

KORE Audits

Compliance with product safety and quality requirements by both by our suppliers and our own plants are regularly monitored through unanticipated audits by TCCC.

Thus and so, during the reporting period, 5 CCI plants were audited. All plants passed the audit without unconformities. Furthermore, third-party external audits on compliance with the FSSC 22000 Standard were carried out, resulting in either re-certification or follow-up. By the end of the reporting period, all plants obtained FSSC 22000 certificates..

The sustainability of our business lies first and foremost in the excellence of our operations.

Total Beverage Portfolio

Goals and Commitments

Priority Areas 2018 Goals Performance in 2018 Status 2019 Goals
Consumer Well-being To continue with the Open to Curiosity platform as a means of communicating with our consumers. In 2018; 643,472 users made 756,886 visits and 862,038 page were viewed in total during the visit sessions. Achieved
  • To continue with the Open to Curiosity platform as a means of communicating with our consumers.

We grow by offering more than 25 “consumer-centric” brands to our consumers. In order to meet the ever-changing preferences of our consumers and to build a stronger business, we offer a spectrum of choice across our beverage portfolio that includes low or zero calories beverage options. Our team dedicated on our portfolio growth and mix, focus on providing the best blend to present the highest satisfaction to our consumers.

We strengthen our strategy through lean production and transformation into the digital enterprise. The key driver of this new strategy will be the agile operations, which analyzes the processes, tools and training that is being used, and in return leads us to quickly respond to customer needs and market changes.

Open to Curiosity (merakettim)

As part of our efforts for a more transparent relationship with our consumers, the online Open to Curiosity Platform in Turkey provides a direct forum for our consumers to address their concerns regarding our products. Besides, we cater our consumers with clear, understandable and scientific information about our products.

Furthermore, stakeholders who are interested in seeing our production processes can easily attend our plant tours – in person or virtually – to learn about the production stages of Coca-Cola products. Our stakeholders can visit merakettim.coca-colaturkiye.com and www.coca-colafabrikasi.com for more information.

Responsible Marketing

At the core of our efforts to transparently inform our consumers lies comprehensive and clear nutritional information, allowing them to make choices that fit best to their lifestyles. Most minimum, our labels provide basic nutritional information about the beverage, such as the amount of energy (kilocalories, calories, kilojoules), protein, carbohydrates, fats, total sugars and sodium.

Responsible advertising and marketing are other important means of how we engage with our consumers.

In line with TCCC’s Global School Beverage Guidelines, we do not sell our sparkling beverages in elementary schools. Specifically, to honor the rights of parents and caregivers to make the appropriate choice for their children, we do not engage in advertising or marketing activities targeting those under the age of 12.

Our stakeholders can reach further information regarding our responsible marketing policy at.